Terms and conditions
1 . General:
1.1 This website belongs to and is maintained by me, Camille Caillé (usage Rothberg) under the CAR artworks name.
1.2 The Site and its original content, features, and functionality are owned by Camille A. Rothberg and are protected by international copyright. This include any content posted by me on third parties as Instagram, Facebook, Youtube, Pinterest or any other party. Any of its content cannot be reproduced without my prior consent.
1.3 You are permitted to share unmodified content only ever so with full citation of ownership of CAR Artworks brand, source and links.
2 . The artworks
2.1 All handmade artworks are unique and will not be copied or reproduced without your consent.
2.2 All artworks are sold framed unless expressly agreed upon.
2.3 Any representation, photography or capture of the artworks is done by me. All representation is done in good faith to display the artworks accurately. However I can’t guarantee the original art may not differ slightly from it’s representation.
2.4 Some artworks in my shop are sold on the International ETSY.com website. All art bought from this platform apply to their terms and conditions which you can consult here https://www.etsy.com/legal?ref=ftr.
3 . Buying art on commission
3.1 Even commissioned artworks remain my intellectual property and may not be altered or copied without my permission.
3.2 All commissions must be mutually confirmed in writing, stating the agreed price, the content of the commission and the delivery term.
3.3 Any contract and sale made with me are covered under German law.
3.4 When you place a commission order with me you are demonstrating an intent to buy goods. This implies payment of these goods.
3.5 My artworks are made by hand and this takes time. I usually need 8 to 12 days to complete an order depending on the format.
3.6 Once the commission artwork is done I will come back to you with pictures for last requirements. These last touch up are free of charge except in the case of a retouch of over 50% of the artwork which in this case I reserve the right to charge extras accordingly.
3.7 All my commissioned artworks come with a free of charge video time lapse of its making. This video will be sent to you in which way you prefer and you might share it as private. You cannot transform, alter, distribute this video as it is protected by copyright.
4 . Payment
4.1 I accept paypal and virement for payments. All banking information will be stated at the bottom of your bill.
4.2 If the artwork is, as agreed upon, personally delivered you may pay in cash.
4.3 Once artwork commissioned is completed I will send you a bill. All payments are due upon receipt. If a payment is not received or payment method is declined, the buyer forfeits the ownership of any items purchased. If no payment is received, no artwork will be shipped.
4.4 All prices on my website are VAT free According to § 19 paragraph 1 UStG (german sales tax law)
4.5 All prices on my website are in Euros.
4.6 Non EU countries may charge for importing items, even though art and antiquities are rated at zero (International HS code for sculpture: 970300 and for paintings: 970110). It is your responsibility to pay import duty if charged.
4.7 I will ensure your artworks are good to go through customs. However I’m not responsible for delays due to custom processes.
5 . Shipping/Delivery Policies
5.1 Finished artworks will normally be dispatched within a week from my workshop. Same applies to commissioned work upon completion.
5.2 Shipping is not included in the price. Shipping cost may vary depending on your delivery location.
5.3 If an item is damaged during shipping, I will not be held responsible. However please let me know about it. I would be glad to make arrangements.
5.4 Artworks will be delivered at your place of choice. Make sure to be there upon delivery as I will not accept responsibility in case of damage on an unattended delivery.
6 . Refund/Return Policy
6.1 Because of the nature of these artworks, I can’t accept returns for commissioned pieces. However, if you are unsatisfied with your art please contact me and I will do my best to help you.
6.2 Other artworks can be returned within 10 days after delivery. To this effect please contact me at contact@car-artworks.com. The artwork will have to be untouched, in its protective case at your own expense.
6.3 I will refund the entire amount of the returned Artwork once the piece is received back to my workshop.
6.4 In the event that the return is due to causes attributable to CAR Artworks (defective product or mismatch with the purchased artwork) I will be responsible for the return costs.
7 . Cancellation
7.1 You can cancel any finished order at any time up to 10 days after delivery. In this case the return will be at your own cost. You will be reimbursed upon reception.
7.2 In the case of a commission you can cancel at any time. However, consider that such order generates cost on my side and I reserve the right to ask for compensation in case of an advanced stage of execution.
7.3 Any cancellation will need a written confirmation. I cannot accept a phone message or call as an official cancellation.
Any complaints can be addressed to contact@car-artworks.com. Each case will be looked at individually and I will do my best to resolve your issue.
These terms and conditions are subject to change.
By accessing and using this service, you accept and agree to be bound by the terms and provision of this agreement. In addition, when using these particular services, you shall be subject to any posted guidelines or rules applicable to such services. Any participation in this service will constitute acceptance of this agreement. If you do not agree to abide by the above, please do not use this service. If you have any questions about this Agreement, please feel free to contact me contact@car-artworks.com.